Lee Brookes NetSuite consultancyLet's talk

Independent expertise. Practical support.

NetSuite support.
For your business now and as you grow.

Keep operations moving. Make the system work better. Get experienced NetSuite support that connects finance, stock, production and the people behind them.

Explore support plans Talk through your priorities ↗
Specialist teamFunctional, warehouse & development
07:00–18:00 UKWeekday support window*
Illustration of a systems consulting session in a product-business environment
From the warehouse floor to financial reporting
Illustrative image · not our team or a client site

Built around your operations

When stock moves,
your system needs to keep up.

Manufacturing, wholesale, distribution and retail businesses depend on the connection between what they buy, make, move and sell.

We bring independent NetSuite expertise to those connections, helping you work through immediate issues and make considered improvements to the bigger picture.

  • 01Inventory, manufacturing and supply chain
  • 02Warehouse operations, NetSuite WMS and RF-SMART
  • 03Finance, OneWorld and e-commerce processes

How we help

Hands-on help.
A clear way forward.

Support for your existing investment, specialist help with change, and a practical focus on how your business actually works.

01

Inventory & warehouse

We connect stock control with receiving, putaway, replenishment, picking and dispatch. Our work covers inventory processes, WMS, RF-SMART, counts, labels and 3PL connections.

02

Manufacturing & planning

We bring items, bills of materials, work orders and supply planning together. From MRP and lead times to lot tracking and costing, we help your team configure, test and understand the process.

03

Implementation & advisory

We turn operational requirements into a practical NetSuite design. Our support spans OneWorld, solution architecture, testing, user acceptance and rollout readiness.

04

Integrations & commerce

We help join up orders, stock and financial data across e-commerce, CRM and fulfilment systems. We review NetSuite-side integration issues and coordinate with suppliers within agreed scope.

05

Finance & reporting

We help finance and operations get useful information from NetSuite: transaction investigation, saved searches, dashboards and reporting, with support for SuiteTax and invoicing processes.

06

Training & managed support

We give your users a clear route to help, with process-led guidance, issue ownership and a prioritised improvement backlog. Support continues beyond go-live, following an agreed handover.

A practical place to start

One day on site.
A clearer way forward.

Our focused NetSuite diagnostic brings your people, processes and system together.

Discuss a diagnostic
01

See the operation

We walk through the work with the people doing it, from receiving and production to dispatch and reporting.

02

Review the system

We examine the relevant configuration, data and workflows against your operational needs.

03

Agree the next steps

You receive an evidence-led report and prioritised roadmap to help decide what deserves attention first.

Managed support

The right capacity
for your next chapter.

Choose a monthly specialist allowance that fits your workload. Service coordination is included, with priorities and scope agreed together.

Keep the day-to-day moving

Keep Trading

20specialist hours
per month

For businesses with capable internal super-users and modest day-to-day support demand.

  • Routine NetSuite and RF-SMART support
  • Named ownership and supplier coordination
  • Monthly usage and service report
  • Targeted user guidance
£3,450 / month

GBP, excluding VAT and expenses

Discuss Keep Trading

Make room for improvement

Run Better

40specialist hours
per month

For regular support, recurring-issue prevention and practical improvements.

  • Fortnightly backlog review
  • Monthly user clinic
  • Recurring-issue review
  • Up to 8 hours planned for smaller improvements
£6,750 / month

GBP, excluding VAT and expenses

Discuss Run Better

Support your next stage

Move Forward

80specialist hours
per month

For an active improvement programme alongside operational support.

  • Weekly backlog review
  • Fortnightly user clinics
  • Higher support capacity
  • Up to 24 hours planned for agreed improvements
£12,950 / month

GBP, excluding VAT and expenses

Discuss Move Forward

Specialist hours are pooled person-hours across the delivery team. Reviews, clinics, testing and improvements use the stated allowance; improvement hours are included within the 40 or 80 hours, not added to them. Routine triage, coordination and service reporting are included in the fee. This is shared team capacity, with scope and terms confirmed in your service schedule.

A clear support model

Know how support works before you need it.

Defined coverage, a shared view of priorities and straightforward boundaries.

Coverage

07:00–18:00 UK

Monday to Friday, excluding England and Wales bank holidays. Out-of-hours work is separately agreed.

Initial response targets

1 business hour for P1

2 business hours for P2–P4. P1 means a critical operation has stopped with no usable workaround. A response means assessment and a next step, not a guaranteed resolution time. Targets apply once the agreed rota and access are in place.

Monthly allowance

Clear, recorded usage

Work is recorded in 15-minute units, with usage alerts at 70% and 90%. Up to 20% of unused hours can carry forward for one month only.

Getting started

Understand. Agree. Support.

Review your environment, agree the service schedule and complete any separately agreed onboarding before support begins.

From request to resolution

A person owns
the next step.

01 / REPORT

Tell us what is happening

We capture the impact, evidence and priority, then assign an owner.

02 / RESPOND

Hear from a person

We provide an assessment and a clear next step within the agreed response target.

03 / RESOLVE

Investigate and test

The right specialist investigates, tests and coordinates any supplier involvement.

04 / CONFIRM

Check the outcome

We confirm the result with your users and capture guidance that helps next time.

Your delivery team

Specialist expertise.
Shared ownership.

We bring functional consulting, warehouse expertise and development together around your business.

A named service lead takes accountability for solution decisions, with senior escalation available. Shared account records help us retain your system knowledge and keep the right people informed.

Functional consultantsTransactions, configuration and user guidance.
Warehouse specialistsRF-SMART and the processes on your warehouse floor.
DevelopersAgreed code changes and integration fixes.
Service desk & client servicesTicket triage, coordination, reporting and communication.
Talk to our team ↗

A good fit if you are

Making, moving or selling physical products.

→Looking for a reliable route to NetSuite help

→Working around recurring operational issues

→Bringing warehouse, finance and operations together

→Planning improvements alongside day-to-day work

Based in Greater Manchester. Working with businesses across the UK and Europe, on site and remotely.

Before we begin

A few practical questions.

What is the initial commitment?

The initial term is 90 days, followed by a monthly arrangement with 30 days' notice. Monthly fees are invoiced in advance. Your service schedule sets out the agreed terms.

Is onboarding included?

Onboarding is a separately agreed fixed fee up to £1,500, excluding VAT and expenses, covering up to 12 hours. It may be reduced or waived where handover is already complete. We confirm supported systems, sites, access, known issues and escalation routes before service starts.

What happens if we need more hours?

We alert you at 70% and 90% usage so we can agree priorities and extra capacity. Work beyond the allowance needs your approval or a pre-authorised spending limit, with rates set in your service schedule. The monthly allowance is not unlimited support.

Can we start with a diagnostic?

Yes. If you are unsure what is going wrong or how much ongoing support you need, begin with a conversation about a focused diagnostic and the priorities it should cover.

Are implementations and major changes included?

New implementations, major redesigns, intensive hypercare and larger projects are scoped separately. Existing integrations receive NetSuite-side diagnosis; connector changes and third-party fixes depend on agreed access and scope.

What happens in the first 90 days?

In month one we complete the service handover. In month two we use actual demand to prioritise recurring issues, user coaching and improvements. In month three we review response performance, accepted fixes and usage, then agree the next quarter.

Let's talk

What would a better NetSuite day look like?

Tell us what your business does, what is getting in the way and where you want to go next.

Contact us

Let’s talk NetSuite

Tell us about your business and how we can help. We use your details to respond to your enquiry, which is stored in our HubSpot CRM.

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